Shipping & returns - Fightstyle
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Free shipping in the Netherlands on orders over €50
Tailored advice
30 days return policy
Customer service 24/7

Shipping & returns

Shipping

 
How long will it take for my order to be shipped?
We use three different shipping times for our products:
  1. Orders before 11:59 PM, next day delivery
  2. Orders before 17:00, shipped the same day
  3. 1-4 business days processing time
 
When you choose to have your order delivered to a service point, the shipping time always falls in the 2nd or 3rd category.
 
We will always inform you by e-mail if the processing time exceeds this 1-4 business days. For more information about the current shipping time of a product, you can go to the product page. Make sure you choose the right size when you are looking this up.
Which carrier do you use?
 
We ship our orders via DHL and PostNL.
 
What shipping costs do you charge?
 
For shipping within the Netherlands we charge € 5,00 for orders below € 50,00. Orders over € 50,00 are free of charge. The shipping costs for Belgium and Germany are € 9,00 for orders up to € 100,00. All orders above € 100,00 are free of charge. The rates for other countries become visible during the completion of your order in step two.
 
Which countries do you ship to?
 
We ship to the following countries:
 
 Austria Finland Malta Singapore
 Belgium France Monaco Slovakia
 Brazil Germany Morocco Slovenia
 Bulgaria Greece Netherlands Spain
 Canada Hungary New Zealand Sweden
 China Ireland Norway Switzerland
 Croatia Italy Poland Turkey
 Czech Republic Japan Portugal UAE
 Cyprus Latvia Romania United Kingdom
 Denmark Lithuania San Marino United States
 Estonia Luxembourg  
 
Is your country not listed? Send us a message via the contact form above and we will be happy to look into the possibilities for you.
 
Can I track my order?
 
When we ship your order, you will receive a shipping confirmation from us with a link to track the shipment. If you have not received an e-mail from us after 4 days, we advise you to look in your spam folder. If you have no confirmation there either then please send us a message via the contact form above. We're here to help.
 
Will my order also be delivered on a Saturday?
 
We use DHL for most orders. They also deliver on Saturdays. Large orders such as punching bags are shipped with a different carrier that does not deliver on Saturdays. For more information you can send us a message via the contact form above.
 
It says my order has been delivered, but I have not received anything. What should I do now?
 
We advise you to always check the letterbox first to see if your order has been delivered there or whether the carrier has left a notification about where the package is located. If this is not the case, you can ring the bell at your nearest neighbours to see if the order has been delivered there. Sometimes the carrier hands the package to the neighbours without leaving a notification.
 
If your order is still not located it is best to contact DHL or PostNL directly, depending on the carrier for your package. DHL's customer service can be reached on 0900 222 2120 and PostNL via this link. After a number of questions they will connect you with an employee.
 
If you do not wish to contact the carrier and you were unable to locate your order, you can always send us a message via the contact form above. Please mention your order number and problem so we can resolve it quickly for you.
 

Returns

 
May I return my order?
 
We offer a 30-days return policy. (With the exception of hand wraps or mouth guards. Due to hygienic reasons these products can not be returned to us.) This policy is effective from the date of shipment. The products you wish to return must be returned to us undamaged and unused in the original packaging. We would like to ask you to register your return in your account and enclose a copy of the invoice with the return, so that we know which order it concerns.
 
Products returned after 30 days will not be accepted. For products that are damaged, used or not returned in the original packaging, we reserve the right not to return the purchase amount or only a part.
 
If you have placed an order above € 50.00, we have taken care of the shipping costs. When you return an order, we deduct these costs from the purchase amount. You are also responsible for the costs of returning the item.
 
How do I return my order?
 
First you must register the product(s) in your account. You can do this by logging into your account. When your logged in you'll see your account dashboard. On the left you'll see my orders under my account. Click on my orders and then look up the order that you wish to return and click on view on the right. You will then end up in your order. At the bottom right you will see two options: Return item and Order again. Choose Return item here. On the next screen you can choose what you wish to return and why. Fill this in completely and then click on send. Your return has now been registered.
 
If you did not create an account when placing your order, you can still do this now. Simply use the same contact information that you used when you placed the order. The order will then be automatically linked to your account. Please note that all the information has to be the exact same or the order will not be linked.
 
After you have registered your return, you may return it to us in the same packaging to the address below. You are responsible for the shipping costs. We would like to ask you to enclose a copy of the invoice, so that we can trace the shipment back to you.
 
Fightstyle Return Service
Dedemsvaartweg 1323
2545 DZ The Hague
The Netherlands
 
Please note: unfortunately we cannot process returns that have not been registered.
 
May I return my order without an account?
 
Unfortunately, we cannot process returns that have not been registered with us. If you did not create an account when you were placing your order, you can still do this now. When you create an account on the website using the same contact details you used to place the order, the order will then automatically be linked to your account.
 
Why have I not received a full refund on my returned items?
 
When you place an order with us for over €50,00 we take care of the shipping costs. These costs will be deducted from the purchase amount when you choose to return the order.
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