Customer service - Fightstyle
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Orders before 11:59 PM are delivered the next business day*
Free shipping on orders over €50 within the Netherlands
100 days return policy

Customer service

085 06 06 391
085 06 06 391
Fightstyle

Stationsweg 27A

2675AM, Honselersdijk

The Netherlands

Contact us

Frequently asked questions

Shipping
How long will it take for my order to be shipped?
We offer three different shipping times for our products:
 
  • Orders before 11:59 PM are delivered the next business day
  • Orders before 05:00 PM are shipped the same day
  • 2-4 business days processing time
When shipping to a service point, we cannot guarantee the delivery time "Orders before 11:59 PM are delivered the next business day". The shipping time therefore always falls in the 2nd or 3rd category depending on the product.
 
You can find the current delivery time of your product with the correct size of the product. The delivery time is indicated to the right of the price and you will see it again under the "Add to cart" button.
 
We will always inform you by e-mail if the processing time exceeds this 2-4 business days.
Which sender do you use?

We ship our orders via Trunkrs, DPD and PostNL.

What shipping costs do you charge?
For shipping within the Netherlands we charge € 4,95 of €5,95 for orders below € 50,00 (Depending on your preferences). Orders over € 50,00 are free of charge. The shipping costs for Belgium and Germany are € 7,95 for orders up to € 100,00. All orders above € 100,00 are free of charge. The rates for other countries become visible during the completion of your order in step two.
Which countries do you ship to?
We ship to the following countries:
 
 Austria France Malta Singapore
 Belgium Germany Monaco Slovakia
 Brazil Greece Morocco Slovenia
 Bulgaria Hungary Netherlands Spain
 Canada Ireland New Zealand Sweden
 Croatia Italy Norway Switzerland
 Czech Republic Japan Poland Turkey
 Cyprus Latvia Portugal UAE
 Denmark Lithuania Romania United Kingdom
 Estonia Luxembourg San Marino United States
 Finland   
 
Is your country not listed? Send us a message via the contact form above and we will be happy to look into the possibilities for you.
Can I track my order?
When we ship your order, you will receive a shipping confirmation from us with a link to track the shipment. If you have not received an e-mail from us after 4 days, we advise you to look in your spam folder. If you have no confirmation there either then please send us a message via the contact form above. We're here to help.
Will my order also be delivered on a Saturday?
We use Trunkrs and DPD for most orders. Trunkrs only delivers on business days, but DPD does deliver on Saturdays. Large orders such as punching bags are shipped with a different carrier that does not deliver on Saturdays. For more information you can send us a message via the contact form above.
It says my order has been delivered, but I have not received anything. What should I do now?
We advise you to always check the letterbox first to see if your order has been delivered there or whether the carrier has left a notification about where the package is located. If this is not the case, you can ring the bell at your nearest neighbours to see if the order has been delivered there. Sometimes the carrier hands the package to the neighbours without leaving a notification.
 
If your order is still not located it is best to contact Trunkrs, DPD or PostNL directly, depending on the carrier for your package. You can find Trunkrs customer service here, DPD customer service can be reached on 085 0022222 and PostNL via this link. After a number of questions they will connect you with an employee.
 
If you do not wish to contact the carrier and you were unable to locate your order, you can always send us a message via the contact form above. Please mention your order number and problem so we can resolve it quickly for you.
Returns
Do you charge for returns?

We charge €6.95 return costs for orders in the Netherlands, Belgium and Germany. Return costs for other countries will be the same as your shipping costs. These costs are automatically deducted from your refund.

What is my return period?

We offer a 100 days return policy starting the day your order was delivered to you.

May I return my order?
If your order meets the following conditions, it may be returned:
 
  • Your order was received less than 100 days ago.
  • The packaging is still intact.
  • The product is in new condition and the tags are still attached.
 
Please note that mouth guards and hand wraps may only be returned to us when the package is still sealed and intact. Once you've opened the package and unwrapped the hand wraps or mouth guard we will not accept them as a return.
 
If for any reason you return items to us that are not eligible for returns please keep in mind that we will not refund you for them. We will notify you by e-mail and give you the option to receive the products again. The shipping costs are at your expense.   
 
Your order needs to be returned within 100 days after receiving the item(s). Otherwise we will not accept your return. For products that are damaged, used or not returned in the original packaging and or when the tags are removed we reserve the right not to return the purchase amount or only a part.
How do I return my order?
You can easily return your order via our return portal. Click here to start your application. After you have registered your return, you can send it back to us in the same packaging. The costs are €6.95 for returns from the Netherlands, Belgium or Germany. Return costs for other countries will be the same as your shipping costs. This amount will be deducted from your refund.
Why have I not received a full refund on my returned items?
We charge €6.95 return costs for orders in the Netherlands, Belgium and Germany. Return costs for other countries will be the same as your shipping costs. These costs are automatically deducted from your refund.
 
Also costs such as the payment provider you choose or shipping costs will not be credited.
 
I've ordered a kickboxing set and I want to return one of the two products. Is this possible?

Yes, but the discount you have received from us will expire.

When you order a kickboxing set from us, you order a bundled product which consists of gloves and shin guards. By ordering a set you will receive a 10% discount on the purchase price. When you return one of the two products, the discount will expire, because you no longer wish to use the set offer.

If you do wish to take advantage of the discount, you must place a new order for the entire set for the correct size and return the previous order in its entirety. We cannot process the discount in any other way.

Exchange
May I exchange my order?
Unfortunately, our system is not able to process exchanges. Instead we ask you to return the item you don't want. We will credit this to you and you can place a new order for the item you wish to receive instead.
 
If you have purchased an item with a discount code and the code is no longer valid, please contact our customer service. We'll provide you with a personal code that you can use for the new order.
Orders
May I cancel my order?
If your order has not yet been shipped, it's possible to cancel it. The fastest way to do this is to contact us via our live chat. The chat is open from Monday until Saturday between 9 AM - 8 PM. If you wish to cancel an order outside the opening hours of our live chat, you can use the contact form above. We can't give you any guarantees, but we'll do our best!
I've placed a pre-order, but I still haven't received it. How is this possible?
When you place a pre-order with us for a sold out item, we will offer an indication of the expected delivery date. Since this is an expectation, the date may change. We always update this in the description of the product. We advise you to look up the current delivery date there. Is it still the same and expired? Please contact us via the contact form above.
My order has been returned to you without having received it. What now?
Your order may have been returned to us for various reasons. The most common are:
 
  • The package was refused at the door.
  • The address is incorrect.
  • The package was delivered to a service point and never picked up.
 
There are costs associated with this return. For every order that is returned to us we have to pay € 8,50 to our carrier. After receiving the order we will check to see where it went wrong and contact you to ask if you would like the order to be shipped again. If the error of the first time lies with us or our carrier we will bear the costs of the return and resend the order to you free of charge. However, if the error is yours, we will pass on the costs incurred. If you do not wish to receive the order again, we will deduct the costs from the amount to be credited and if you do wish to receive the order again, you must first pay the return and shipping costs before we resend the order to you.
I received an incomplete/faulty order. What should I do?

Our sincere apologies! Fortunately, our system allows us to see what went wrong and rectify it for you. We would like to ask you to send us a message via the contact form above. Mention your order number and what went wrong, and we will get to work for you immediately! You can do this up to 14 days after you have received your order. After this time we can unfortunately no longer process your message.

Warranty
Do I receive a warranty on the products I order from your website?
You receive a 1-year warranty on production errors for all our products. When we have determined that it is a production error, we will replace this product with a new product. If this is not possible, because the product is not available or for other reasons, we will refund the purchase amount to your account.
My product is broken, what should I do now?
If your product shows signs of production errors within a year of purchase, you can contact us via the contact form above. It is important that you state the order number in your e-mail together with the manufacturing defect. To speed up the process, we recommend that you send photos immediately. Make sure that these photos clearly show which product and brand it is about.
 
Please note: the warranty is only valid for production errors.
Webshop
Which payment methods do you offer?
We offer the following payment methods:
 
  • iDeal
  • PayPal
  • Klarna
  • MasterCard
  • Visa
  • American Express
  • Maestro
  • Bancontact / Mister Cash
  • Bank transfer
Do your prices include VAT?

Yes, all prices shown include 21% VAT.

How can I place an order with you?
Follow the step-by-step plan below:
 
  • Choose the products you want and place them in your shopping cart.
  • Click on your shopping cart at the top right and choose to complete your order.
  • Then choose one of the following options that matches your preference: 1. Log in 2. Checkout as a guest 3. Register
  • In the next field enter all the necessary information.
  • After this, click on the next step at the bottom right.
  • Choose the desired shipping method and click on the next step at the bottom right again.
  • Then choose the desired payment method and click next step at the bottom right.
  • Check whether your order is correct and choose buy at the bottom right.
  • After this, you must follow the instructions of the payment provider of your choice.
  • Was the payment successful? Then your order has been successful and you will receive a confirmation by e-mail. Tip: didn't get the e-mail? Please check your spam folder or folder with unwanted e-mail.
 
Still unable to figure it out after this? Send us a message via the contact form above. We're here to help.
I have placed an order, but I have not received a confirmation. How is this possible?
Unfortunately our emails regularly end up in the junk or spam folder. We therefore advise you to first look in these directories. Have you not received a message from us here? Send us a message via the contact form above. We're here to help.
Why are you not available by phone?

At the moment it is not feasible for us to be reachable by phone. We hope to be able to offer this opportunity halfway 2022. Until then, you can visit our live chat for all your questions from Monday until Saturday between 09:00 AM and 08:00 PM. You can also send us a message at any time of the day via Instagram. You can also fill in the contact form on our website or send us an e-mail. We aim to provide you with an answer within one working day.

Gyms & Personal Trainers
I have a gym. May I buy from you?
Of course! We offer special rates to gyms and personal trainers. If you want to be eligible for this, you must create a business account on our website. You can then send us a message via the contact form above. In the message we ask you to state your details again. We will then assess your application and notify you by e-mail.
I am a personal trainer. May I buy from you?

Of course! We offer special rates to gyms and personal trainers. If you want to be eligible for this, you must create a business account on our website. You can then send us a message via the contact form above. In the message we ask you to state your details again. We will then assess your application and notify you by e-mail.

Products
I have doubts about which size I need, what should I do?
We aim to have a size chart for every product. You can find this on the product itself and in the footer of our website. If there is no size chart for your product or if you are unsure or want advice after seeing the size chart, you can always send us a message via the contact form above.
The product I want is sold out, now what?

Send us a message via the contact form above. We will then get to work for you to see if we can still order the product for you.

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