Customer Service - Fightstyle
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Free shipping in the Netherlands on orders over €50
Tailored advice
30 days return policy
Customer service 24/7

Customer Service

Fightstyle

Dedemsvaartweg 1323

2545DZ, The Hague

The Netherlands

Contact us

Frequently asked questions

Shipping
How long will it take for my order to be shipped?
We strive to ship all orders that were placed before 5 p.m. on the same day. However we do ask you to take into account a maximum of 1-4 business days. We will always inform you by e-mail if the processing time exceeds this. For more information about the current shipping time of a product, you can go to the product page. Make sure you choose the right size when you are looking this up.
Which sender do you use?

We ship our orders via DHL and PostNL.

What shipping costs do you charge?
For shipping within the Netherlands we charge € 5,00 for orders below € 50,00. Orders over € 50,00 are free of charge. The shipping costs for Belgium and Germany are € 9,00 for orders up to € 100,00. All orders above € 100,00 are free of charge. The rates for other countries become visible during the completion of your order in step two.
Which countries do you ship to?
We ship to the following countries:
 
 Austria France Malta Singapore
 Belgium Germany Monaco Slovakia
 Brazil Greece Morocco Slovenia
 Bulgaria Hungary Netherlands Spain
 Canada Ireland New Zealand Sweden
 Croatia Italy Norway Switzerland
 Czech Republic Japan Poland Turkey
 Cyprus Latvia Portugal UAE
 Denmark Lithuania Romania United Kingdom
 Estonia Luxembourg San Marino United States
 Finland   
 
Is your country not listed? Send us a message via the contact form above and we will be happy to look into the possibilities for you.
Can I track my order?
When we ship your order, you will receive a shipping confirmation from us with a link to track the shipment. If you have not received an e-mail from us after 4 days, we advise you to look in your spam folder. If you have no confirmation there either then please send us a message via the contact form above. We're here to help.
Will my order also be delivered on a Saturday?
We use DHL for most orders. They also deliver on Saturdays. Large orders such as punching bags are shipped with a different carrier that does not deliver on Saturdays. For more information you can send us a message via the contact form above.
It says my order has been delivered, but I have not received anything. What should I do now?
We advise you to always check the letterbox first to see if your order has been delivered there or whether the carrier has left a notification about where the package is located. If this is not the case, you can ring the bell at your nearest neighbours to see if the order has been delivered there. Sometimes the carrier hands the package to the neighbours without leaving a notification.
 
If your order is still not located it is best to contact DHL or PostNL directly, depending on the carrier for your package. DHL's customer service can be reached on 0900 222 2120 and PostNL via this link. After a number of questions they will connect you with an employee.
 
If you do not wish to contact the carrier and you were unable to locate your order, you can always send us a message via the contact form above. Please mention your order number and problem so we can resolve it quickly for you.
Returns
Why have I not received a full refund on my returned items?

When you place an order with us for over €50,00 we take care of the shipping costs. These costs will be deducted from the purchase amount when you choose to return the order.

May I return my order?
If your order meets the following conditions, it may be returned:
 
  • The order was shipped less than 30 days ago.
  • The packaging is still intact.
  • The product is in new condition and the tags are still attached.
  • The product does not fall into one of the following categories: hand wraps, mouth guards, groin guards. (These products are excluded from returns due to hygienic reasons.)
* Note: The order needs to be returned within 30 days after shipment. Otherwise we will not accept your return.
How do I return my order?
First you must register the product(s) in your account. You can do this by logging into your account. When your logged in you'll see your account dashboard. On the left you'll see my orders under my account. Click on my orders and then look up the order that you wish to return and click on view on the right. You will then end up in your order. At the bottom right you will see two options: Return item and Order again. Choose Return item here. On the next screen you can choose what you wish to return and why. Fill this in completely and then click on send. Your return has now been registered.
 
If you did not create an account when placing your order, you can still do this now. Simply use the same contact information that you used when you placed the order. The order will then be automatically linked to your account. Please note that all the information has to be the exact same or the order will not be linked.
 
After you have registered your return, you may return it to us in the same packaging to the address below. You are responsible for the shipping costs. We would like to ask you to enclose a copy of the invoice, so that we can trace the shipment back to you.
 
Fightstyle Return Service
Dedemsvaartweg 1323
2545 DZ The Hague
The Netherlands
 
Please note: unfortunately we cannot process returns that have not been registered.
May I return my order without an account?
Unfortunately, we cannot process returns that have not been registered with us. If you did not create an account when you were placing your order, you can still do this now. When you create an account on the website using the same contact details you used to place the order, the order will then automatically be linked to your account.
Exchange
May I exchange my order?
Unfortunately, our system is not able to process exchanges. Instead we ask you to return the item you don't want. We will credit this to you and you can place a new order for the item you wish to receive instead.
 
If you have purchased an item with a discount code and the code is no longer valid, please contact our customer service. We'll provide you with a personal code that you can use for the new order.
Orders
May I cancel my order?
If your order has not yet been shipped, it's possible to cancel it. The fastest way to do this is to contact us via our live chat. The chat is open daily from 9 AM - 9 PM. If you wish to cancel an order outside the opening hours of our live chat, you can use the contact form above. We can't give you any guarantees, but we'll do our best!
I've placed a pre-order, but I still haven't received it. How is this possible?
When you place a pre-order with us for a sold out item, we will offer an indication of the expected delivery date. Since this is an expectation, the date may change. We always update this in the description of the product. We advise you to look up the current delivery date there. Is it still the same and expired? Please contact us via the contact form above.
My order has been returned to you without having received it. What now?
Your order may have been returned to us for various reasons. The most common are:
 
  • The package was refused at the door.
  • The address is incorrect.
  • The package was delivered to a service point and never picked up.
 
There are costs associated with this return. For every order that is returned to us we have to pay € 8,50 to our carrier. After receiving the order we will check to see where it went wrong and contact you to ask if you would like the order to be shipped again. If the error of the first time lies with us or our carrier we will bear the costs of the return and resend the order to you free of charge. However, if the error is yours, we will pass on the costs incurred. If you do not wish to receive the order again, we will deduct the costs from the amount to be credited and if you do wish to receive the order again, you must first pay the return and shipping costs before we resend the order to you.
Warranty
Do I receive a warranty on the products I order from your website?
You receive a 1-year warranty on production errors for all our products. When we have determined that it is a production error, we will replace this product with a new product. If this is not possible, because the product is not available or for other reasons, we will refund the purchase amount to your account.
My product is broken, what should I do now?
If your product shows signs of production errors within a year of purchase, you can contact us via the contact form above. It is important that you state the order number in your e-mail together with the manufacturing defect. To speed up the process, we recommend that you send photos immediately. Make sure that these photos clearly show which product and brand it is about.
 
Please note: the warranty is only valid for production errors.
Webshop
Which payment methods do you offer?
We offer the following payment methods:
 
  • iDeal
  • PayPal
  • Klarna
  • MasterCard
  • Visa
  • American Express
  • Maestro
  • ING Home'Pay
  • Bancontact / Mister Cash
  • KBC
  • Belfius
  • Cartes Bancaires
  • EPS
  • Giropay
  • Bank transfer
Do your prices include VAT?

Yes, all prices shown include 21% VAT.

How can I place an order with you?
Follow the step-by-step plan below:
 
  • Choose the products you want and place them in your shopping cart.
  • Click on your shopping cart at the top right and choose to complete your order.
  • Then choose one of the following options that matches your preference: 1. Log in 2. Checkout as a guest 3. Register
  • In the next field enter all the necessary information.
  • After this, click on the next step at the bottom right.
  • Choose the desired shipping method and click on the next step at the bottom right again.
  • Then choose the desired payment method and click next step at the bottom right.
  • Check whether your order is correct and choose buy at the bottom right.
  • After this, you must follow the instructions of the payment provider of your choice.
  • Was the payment successful? Then your order has been successful and you will receive a confirmation by e-mail. Tip: didn't get the e-mail? Please check your spam folder or folder with unwanted e-mail.
 
Still unable to figure it out after this? Send us a message via the contact form above. We're here to help.
I have placed an order, but I have not received a confirmation. How is this possible?
Unfortunately our emails regularly end up in the junk or spam folder. We therefore advise you to first look in these directories. Have you not received a message from us here? Send us a message via the contact form above. We're here to help.
Why are you not available by phone?

At the moment it is not feasible for us to be reachable by phone. We hope to be able to offer this opportunity before the end of 2021. Until then, you can visit our live chat for all your questions daily between 09:00 and 21:00. You can also send us a message at any time of the day via Instagram or Facebook. You can also fill in the contact form on our website or send us an e-mail. We aim to provide you with an answer within one working day.

Gyms & Personal Trainers
I have a gym. May I buy from you?
Of course! We offer special rates to gyms and personal trainers. If you want to be eligible for this, you must create a business account on our website. You can then send us a message via the contact form above. In the message we ask you to state your details again. We will then assess your application and notify you by e-mail.
I am a personal trainer. May I buy from you?

Of course! We offer special rates to gyms and personal trainers. If you want to be eligible for this, you must create a business account on our website. You can then send us a message via the contact form above. In the message we ask you to state your details again. We will then assess your application and notify you by e-mail.

Products
I have doubts about which size I need, what should I do?
We aim to have a size chart for every product. You can find this on the product itself and in the footer of our website. If there is no size chart for your product or if you are unsure or want advice after seeing the size chart, you can always send us a message via the contact form above.
The product I want is sold out, now what?

Send us a message via the contact form above. We will then get to work for you to see if we can still order the product for you.

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